General Terms and Conditions
TERMS AND CONDITIONS OF USE
RESPONSIBLE: Who is responsible for the processing of your data?
Company Name: NOVA PERCUSIO, S.L
CIF: B96635131
Commercial Registry: volume 5780 book 3087 folio 71 sheet V54114 inscrip. first
Full address: C/ Balmes Nº 15 – Manises -
email :información@npdrums.com
Contact telephone number: 961543169
RIGHTS: What are your rights when you provide us with your data?
- Access: The interested party has the right to know what data the ENTITY is processing about him.
- Rectification: The interested party has the right to request the rectification of inaccurate data.
- Deletion: The interested party has the right to request the deletion of their data when, among other reasons, the data is not necessary for the purposes that were collected.
- Limitation of treatment: In certain circumstances the interested party may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims.
- Opposition: In certain circumstances the interested party may oppose the processing of their data. In that case, the ENTITY will stop processing your data, except for compelling legitimate reasons or the exercise or defense of possible claims.
- Data portability: Only applicable to automated data and consists of passing the data from the ENTITY to another new DATA CONTROLLER (not to the interested party and at the request of the same).
- CONSERVATION TIME: The data provided will be kept as long as you do not request the cessation, continue to maintain commercial relations or require its conservation other applicable laws.
You may exercise your rights including the right to withdraw your consent (if given) by writing to:
Company Name: NOVA PERCUSIO, S.L
CIF: B96635131
Commercial Registry: volume 5780 book 3087 folio 71 sheet V54114 inscrip. first
Full address: C/ Balmes Nº 15 -Manises C.P 46940
email :información@npdrums.com
Contact telephone number: 961543169
You also have the right to file a claim with the Data Protection Control Authority, currently the Spanish Data Protection Agency.
In accordance with the GDPR Law, on the Protection of Personal Data and Law 34/2002 of the Information Society (LSSICE) we inform you that:
There are different ways for your personal or commercial data to pass to our file and therefore different purposes and uses of your data in the future, always with your consent:
Subscription to newsletters: By registering on the web you will be subscribed to our newsletters and the purpose will be to send you any type of information about npdrums.com, (promotions, discounts, new products, offers, corporate information,...), from now on, the user has the right not to subscribe, or to stop being subscribed whenever you wish. Regarding this topic you can write us an e-mail to: informacion@npdrums.com
OVERVIEW.
Contact Form or Consultation: If you give your consent before sending the query or contact form, your data will be part of our file in order to send you the requested information.
REGISTRATION: If you give your consent before sending the registration form as a user, your data will be part of our file and the purpose will be to identify you in future accesses through the assigned keys and send you GENERAL INFORMATION about npdrums.com.
At any time you can contact informacion@npdrums.com, to rectify your preferences regarding the information to be received or the desire not to receive any information, or change your personal data, the address of sending the information.
GENERAL CONDITIONS OF SALE AND CONTRACT
By accepting the purchase, the customer declares to fully and unreservedly accept all of these General Conditions.
This section establishes the contracting and acquisition of products through the site owned https://www.npdrums.com/ NOVA PERCUSIO, S.L (hereinafter https://www.npdrums.com/)
By accepting this contract, the consumer and / or user (hereinafter customer) accepts the following:
That it is a person with sufficient capacity to hire.
That you have read, understand and accept without reservation and each of the points of these general conditions
That assumes all the established obligations.
Npdrums.com is not intended to process data corresponding to minors. Npdrums.com only sells to people of legal age in accordance with Spanish law (article 315 of the Civil Code).
These conditions will have an indefinite period of validity and will be applicable to all contracts made through the https://www.npdrums.com website.
Npdrums.com reserves the right to modify the contractual offer, constituted by these general conditions and the list of products and their prices, at any time, although such modifications will not be made with the contracts already made by the consumer and / or user previously. Therefore, it is recommended to read it before proceeding to the purchase of any product / and or service offered.
IDENTITIES OF THE PARTIES
On the one hand, NOVA PERCUSIO, S.L (Owner of the website https://www.npdrums.com) with CIF B96635131 as supplier of the products contracted by the consumer and / or user, with registered office at C / Balmes Nº 15 with postal code 46940 Manises Valencia Spain. Contact address informacion@npdrums.com and telephone (+34) 961543169.
On the other hand, the client, registered on the website and whose purpose is to be a consumer and / or user of the same and / or contract the products of npdrums.com.
COMMUNICATION AND CONTACT
For the purposes of communications, the following means npdrums.com made available to the client:
Email: informacion@npdrums.com
Phone: (+34) 961543169
Postal address C / Balmes Nº 15 with postal code 46940 Manises Valencia Spain.
Contact and customer service form
The communications made between the client and npdrums.com by such means will be considered effective and valid for all purposes.
CUSTOMER RESPONSIBILITY
The client undertakes to make lawful use of the website and the services provided therein, respecting current legislation and refraining from harming the rights and interests of third parties and npdrums.com.
The client is responsible for the veracity of the data provided to npdrums.com therefore responds to the consequences that may be caused by providing false or erroneous data on this website.
The client must respect and accept the general conditions of contract, and the legal and privacy notices established on this website.
Failure to comply with the foregoing may result in the withdrawal or cancellation of services by npdrums.com without prior notice and without the right to any compensation, as well as the initiation of legal actions to which it had the right to go npdrums.com.
RESPONSIBILITY OF NPDRUMS.COM.
Npdrums.com undertakes to respect the obligations established in these general conditions of contract in time and in an established manner.
For any information or to solve doubts, the customer will have the form established for this purpose in the "customer service" section or by phone (+34) 961543169, or via email to the e-mail address informacion@npdrums.com indicating the order number or establishing your query.
LANGUAGE
The language in which the relationship with the client is perfected will be Spanish.
OBJECT OF THE CONTRACT (DESCRIPTION OF THE PRODUCTS AND SERVICES)
The purpose of this contract is to regulate the relationship between npdrums.com and the client at the time the latter gives his consent during the contracting process by accepting the corresponding Snare drum. (Snare drum that, prior to acceptance, will inform about these general conditions, legal notice and privacy policy of this website).
The contractual relationship of sale will entail the delivery in exchange for a certain price on the website of a product.
CONTRACTING PROCEDURE
The purchase of npdrums.com products can be made as set out in the how to buy link.
SHOPPING IN NPDRUMS.COM
To make any purchase in our online store you must register as a customer, completing a small form with your personal data, contact information and shipping data.
Once registered you can place your order by adding the products you want to the shopping cart. Or you can contact us by phone giving us the references of the articles, by telephone you can only place orders with Credit Card payment by Caixa Popular.
The forms of payment accepted in npdrums.com are Credit Card. For payment methods such as credit card necessarily online in order to ensure proper and confidential treatment of your personal data such as card data, codes or account number.
The minimum order is 0.01 euros in products. Orders at € 0.00 are programming errors, so it is not considered an order and will not be sent.
At the end of your purchase, you will receive an e-mail with the confirmation of your order. Review your purchase and your shipping details in order to communicate as soon as possible any modification before the order leaves our facilities. You will have a copy of the general conditions in the customer's email.
The customer can check the status of his order at any time, accessing his personal area.
Orders will be sent accompanied by a purchase receipt or invoice, if indicated by the customer, to the address provided by the customer when making the purchase.
PRODUCTS
The product catalog is presented with a file detailing the main characteristics (image, description, availability and sale price including VAT. Transportation costs are not included in the prices of our products. The offers are mentioned their expiration date, as well as the forms of payment and other values.
PRODUCT AVAILABILITY
In case of not having availability of a product included in your order npdrums.com, the user will be notified via e-mail or telephone and may agree on partial delivery if you have purchased more products, or the cancellation of the order before shipping.
The refund of the amount will be made within a maximum period of 7 working days.
PRODUCTS OFFERED
The main characteristics of each product are described in their corresponding sheets or sections. (Features, price, offers, discounts, etc.).
The offers will be duly marked and identified as such, indicating conveniently the previous price and the price of the offer and its validity.
The sale of products will only be made in Spanish peninsular territory. Npdrums.com will not make sales to the Canary Islands, Ceuta or Melilla.
The descriptions of the products published on the website are made based on the information provided by the suppliers of Npdrums.com.
The photographs of the products, or videos related to them that are published on Npdrums.com may vary in color depending on the resolution setting of your monitor / computer, as well as light or other external factors.
For any information about the order, the customer will have the form established for this purpose in the "customer service" section or by phone (+34) 961543169, or via email to the e-mail address informacion@npdrums.com indicating the order number that was assigned in the purchase confirmation email.
PRICE AND SHELF LIFE OF THE PRODUCTS
The customer accepts that the economic valuation of some of the products may vary in real time. As a result, the price to be applied will be the one in force on the date of placing the order. Notwithstanding the foregoing, said final price will be communicated to the customer in the electronic purchase process in advance and before he proceeds to formalize his acceptance of the purchase.
The prices indicated for each product include Value Added Tax (VAT) and in any case will be expressed in the Euro currency (€).
The prices indicated on the products, unless expressly indicated otherwise, do not include shipping costs, shipping insurance or any other additional services and annexes to the product or service purchased.
These costs cannot be calculated in advance because they are calculated based on the territory to which the order is shipped as well as its weight and size.
The customer will be able to check and calculate the total price of the product with the exact breakdowns before proceeding to formalize the payment in the purchase process of the web.
BILLING
Any payment made Npdrums.com will entail the issuance of an invoice or purchase receipt to which you have proceeded to the purchase of a product / service.
Said invoice or purchase receipt will be automatically sent to the email address provided by the customer in the purchase / registration process or in the product Snare drum.
PAYMENT METHOD
1) By credit card. Through this means of payment, the customer will have to provide their card number, expiration date and CVV number to the encrypted system of Caixa Popular. In this case, your data will be encrypted and sent under a secure server to the virtual POS of Caixa Popular bank. This procedure does not provide the card number to npdrums.com.
SECURITY: The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access to data. To achieve these purposes, the user / client accepts that the provider obtains data for the purpose of the corresponding authentication of access controls.
2)PayPal: PayPal is the payment platform most used by users. Pay with PayPal financial information is not shared with the seller. If you choose this payment method, once the order has been placed and our records have been verified, you will receive an e-mail with a link to make the secure payment in PayPal. If you have a PayPal account you can pay comfortably and quickly through it. S
MINIMUM AGE
Npdrums.com reserves the right not to send the product to minors under 18 years of age. Minors will not be able to purchase any product from this store online.
Npdrums.com on behalf of NOVA PERCUSIO, S.L complies with the requirements derived from Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, and current regulations on the protection of personal data and, in particular, Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and the free circulation of such data and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights.
DEADLINES AND DELIVERY ORDERS
The product will be considered delivered to the customer at the time it is available to the customer and the receipt of the same is signed by the latter to the Transport Agency.
The delivery of the orders will be made at the delivery address freely designated by the customer in the registration / purchase process once the payment has been executed and confirmed.
For all types of deliveries, we have these contracted services:
In case of absence of the recipient: Immediate location: if the customer is not at the address of delivery of the order, immediately the carrier will contact him directly.
In no case will npdrums.com responsible when the delivery of the product does not take place as a result of the data provided by the customer being false, inaccurate or incomplete, or when the delivery can not be made for reasons beyond the control of the entity in charge of the shipment, such as the absence of the recipient.
SHIPPING AREAS
In Npdrums.com shipments to Spain are allowed*
Community of Valencia
Home delivery costs are € 10 + taxes included and for purchases over € 50 shipping costs are free.
For orders from Ceuta, Melilla, Canary Islands and International consult rates.
The delivery time at the shipping address is from 24 to 72 hours, excluding Saturdays, Sundays and holidays, from 08.00 to 21.00h, for products with stock, for products made to measure will be sent after 15 days.
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FREE SHIPPING OPTION:
If you place an order over € 50, shipping costs are € 0 (FOR PENINSULA AND WITH THE TRANSPORT COMPANY) (Only shipments from Monday to Friday)
In order to meet these delivery dates, the circumstances of the order must comply with the following:
On holidays no packages are sent.
If you choose Deliveries 24 / 48 hours Peninsula store products:
The orders would leave the warehouse the next day and the delivery time would be 48 hours only orders that have stock in store, for orders that are not available in stock can take between 15 and 20 working days. It will be confirmed by phone or email to the client if this is the case.
Availability in stock (if a product is out of stock, it will be communicated to the customer and can not be sent until confirmation of its replacement)
Other information:
In case the package cannot be delivered due to force majeure (weather, strikes ...) npdrums.com is not responsible for the delay that may arise.
On special dates, such as Three Kings campaign, Mother's Day, Black Friday or other campaigns... There could be some delays.
For all types of deliveries, we have these contracted services:
Breakage Insurance: In the event that the package, during transport, suffers any breakage, Npdrums.com is not responsible unless such insurance is contracted by the customer. That is, the breakage insurance is borne by the client's contract.
RETURN POLICY
DEFECTIVE PRODUCT ON DELIVERY
In the event that the product is damaged by transport, the customer must indicate it on the delivery note of the carrier or on the PDA to the signature. Npdrums.com is responsible if such insurance is not contracted by the client.
If after reviewing the order the customer observes differences between the material received and the delivery note, or the order is damaged by a blow. The customer must contact Npdrums.com as soon as possible, using the contact form established for this purpose in the "customer service" section or to the informacion@npdrums.com email address, or by telephone at (+34) 961543169 from Monday to Friday from 08:00 to 116:00 indicating the order number or invoice, Photos of the incidence and detail of the anomalies. You can also get in touch on your mobile phone 961543169.
Once the communication of this incident has been received, from our warehouse we have to replace the product to be sent again at no cost to the customer.
In case the client does not communicate it in that time, Npdrums.com can not be held responsible for damages suffered by breakage during transport, because the insurance would not cover it.
In articles related to Beauty and Health or sealed goods that are not suitable to be returned for reasons of health protection or hygiene, returns are not accepted except for defective items or that have been received with damage by transport, which in this case as we cited in the previous paragraph must notify it as soon as possible.
ANNULMENTS
If once the purchase is made you want to cancel an order that has not yet been issued, it can be done as long as it is indicated by means of the contact form established for this purpose in the "customer service" section or in writing to the informacion@npdrums.com email address, either by telephone at (+34) 961543169 indicating the number of the order you wish to cancel. The customer service hours are from 08:00 to 16:00 from Monday to Friday.
IMPORTANT Personalized items are not subject to any change for reasons of hygiene and personalization.
RIGHT OF WITHDRAWAL
The consumer and / or user will have a period of 14 calendar days from the date of receipt of the product for the return of the same without having to indicate the reason and without incurring any cost except the expenses related to the shipment that will be assumed by the consumer and / or user. In any case the product must be returned in its product Snare drum and in perfect condition. Npdrums.com assumes the management of collection of said product as long as the cost of transport is paid. If this is not the case, it will be the customer who will have to proceed to send the product to the physical address of Npdrums.com in C / Balmes Nº 15 45 CP 46940 Manises Valencia.
No returns will be accepted after 14 calendar days from receipt of the order.
Previously, the customer must indicate his intention by email addressed to informacion@npdrums.com, indicating in the Subject field: "Return", or by calling the 961543169, where we will indicate the procedure to follow.
You can use the model withdrawal form that you can obtain at the following link (right of withdrawal form) although its use is not mandatory. Complete and resend this form only if you wish to exercise your right of withdrawal in relation to the contract or by post or e-mail.
For the purposes of communications, the following means Npdrums.com made available to the client:
Commercial Name: NOVA PERCUSIO, S.L
Email: informacion@npdrums.com
Phone: (+34) 961543169
Postal address C/ Balmes Nº 15 45 CP 46940 Manises Valencia Spain.
From the date on which you inform us of your decision to withdraw from the contract, the consumer and / or user has a period of 14 calendar days to return the purchased good in perfect condition along with a copy of the purchase invoice and original certificate of authenticity. It is the obligation of the customer or consumer to return the product in perfect condition, covered with a plastic bag and well sealed. Under no circumstances should the customer directly seal the product or the Snare drum thereof, if so, the refund of the amount will be valued.
Npdrums.com will communicate without delay to the consumer and / or user by mail the acknowledgment of receipt of said withdrawal, with the instructions of the shipment by the consumer and / or user. Once the product has been received and the consumer and / or user has presented reliable proof of the return of the good, the sums delivered by the consumer and / or user will Npdrums.com delivered without undue delay. The final amount of the return will be subtracted shipping and collection costs, as well as additional discounts that the customer has exercised during
The refund of the money will be made in the same way in which the payment of the order was made. Or by bank transfer.
The following exceptions are established in the exercise of the right of withdrawal and that are expressly included in the Law on consumers and users, which are, among others:
The supply of goods made according to the specifications of the consumer and / or user or clearly personalized.
The supply of goods that may deteriorate or expire quickly.
The supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
The supply of goods which, after delivery and taking into account their nature, have been indissociably mixed with other goods.
IMPORTANT Swimsuits, underwear (sports bras, panties, boxers, etc.) and personalized items are not subject to any change for hygiene reasons unless they have not been unsealed.
PROCEDURE:
To exercise their right of withdrawal, the consumer and / or user has a period of 14 calendar days. To do this, you will complete the form established for this purpose in the "customer service" section or make another type of unequivocal statement indicating your decision to withdraw from the sales contract. You can contact us by the following means:
Via mail: informacion@npdrums.com
Via telephone: 961543169
Whether by one means or another, your communication must contain the following data:
Your identification data: full name and address
Order number: which appears on the invoice sent to you together with the purchased good
Description of the acquired good
Your willingness to withdraw from the contract of sale
Date of communication
If you send your request by non-electronic means (for example, postal mail) it must be signed.
From the date on which you inform us of your decision to withdraw from the contract, the consumer and / or user has a period of 14 calendar days to return the purchased good in perfect condition along with a copy of the purchase invoice and original certificate of authenticity. We insist on the responsibility of the customer to return the packaging or Snare drum of the product in perfect condition: Under no circumstances should the customer seal and send the Snare drum without protection, bag, or other element that covers it.
Npdrums.com will communicate without delay to the consumer and / or user by mail the acknowledgment of receipt of said withdrawal, with the instructions of the shipment by the consumer and / or user. Once the product has been received or the consumer and / or user has presented reliable proof of the return of the good, the sums delivered by the consumer and / or user will Npdrums.com delivered without undue delay
The refund of the money will be made in the same way in which the payment of the order was made.
APPLICABLE WARRANTIES
All products offered through the website are completely original, unless otherwise indicated in their description.
All of them have a guarantee period, in accordance with the criteria and conditions described in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
For defective claims or returns, the Snare drum of the product is essential.
COMPLAINT FORMS
At the postal address C / Balmes Nº 15 45 CP 46940 Manises Valencia Spain, the consumer and / or user has at his disposal complaint forms, as established by the competent regulations in this matter. Notwithstanding the foregoing, the consumer and / or user may, in any case, request the referral of the same through the contact form established for this purpose in the "customer service" section or to the electronic address informacion@npdrums.com, customer service form.
JURISDICTION AND APPLICABLE LAW
These conditions will be governed by Spanish law in the event that any conflict or discrepancy arises in the interpretation or application of these general conditions, against a consumer, the competent courts will be those of the domicile of the latter in Spain.
In the case of a company, both parties submit, expressly waiving any other jurisdiction, to the Courts where they reside in (Spain).
Link EU Online Dispute Resolution Platform
Conditions of Access and Use
The conditions of access to the website are subject to the legal provisions in force at all times as well as the principles of good faith and lawful use by the User, expressly and exhaustively prohibiting any type of action that could be detrimental or detrimental to our online store or third parties.
The website does not require prior subscription for simple navigation, access or use of the service in question. On the contrary, for access to certain content and services, prior subscription and corresponding registration as a User (hereinafter Registered User) will be required.
User Registration
The User agrees to select, use and keep his username or "login" and his password or "password". npdrums.com is not responsible for identity theft of users by third parties. In any case, we put into service a module for changing or recovering passwords.